Our Difference

"We care and operate like we are our clients' employees. It's like having our business inside yours." Kristin, 6 years

Vertical IT Solutions is Florida's leading business technology outsourcing firm. Our industry experts offer a diverse breadth of knowledge. Add caring, committed attitudes and you get amazing, unfaltering reliability.

We are serious about what we do. And we are all about serious customer service. From initial assessment and idea generation to any ongoing needs you have, VIT will be right there.

IT Support
We'll be right there.

Whether you want a little boost to your existing IT department or need fully outsourced IT support, our reliable experts will not only compliment your existing team, but can also truly become and extension of your business by providing service and support to your current computer infrastructure.  You choose the level of IT support you need, or allow us to asses your companies IT architecture and support needs to ensure your company not only has the lights on, but that someone is also home.  We will be there to assist with everything from budgeting, to day-to-day phone help, to consulting on ways to improve quality and stability.

Live Help Desk and Remote Support
Our version of the Easy button.

We offer our care4 IT clients free 15-minute Help Desk support. If after hours, we'll call you back within 30 minutes. Because, more often than not, issues can be intercepted before they become much more severe.

Assessment and Strategy
20/20 Forward Vision.

After a thorough, in-depth assessment of your current network along with business interviews, VIT provides written recommendations to remedy any technology or security issues. This valuable analysis will assist you in making the most informed decisions about one of your company's most valuable assets.

Budget and Direction
Our CIO team goes undercover.

Our Technology and Business Specialist will work as your chief information officer to investigate, document, and communicate with your key team members to gather operational and technical information about your business and network. We'll then create an optimal comprehensive plan (with direction on upgrades, budgeting, new technology, bandwidth analysis and more) in order to ensure your IT requirements are met and ultimately to maximize your ROI.

Documentation and Recommendations
Deep Diving, not just snorkeling.

This process will provide you with a clear direction for your business and technology.  Just imagine: "NO guessing" with your IT systems, whether it's what to do, what to have, or how it's working.  More than just a client interview - our team will take an independent second look at all of your IT needs.  The goal and business deliverable is to provide the executive and IT staff an executive summation, road map and budget for annual IT spending.  Our strategic blueprint allows for informed decision making and business planning.  It offers a lower cost of ownership, optimizes user experience, ensures system availability, and ensures you are leveraging your technology tools to grant CEO peace of mind.

Disaster Preparedness and Planning
The 911 of IT.

Keeping you up and running, even in time of a natural disaster, is critical to your on-going business success. Through virtualization and other advanced methods, we can help you ready yourself by creating a plan to address your overall disaster preparedness planning strategy.

Virtualization Capacity Planning
Can you feel the power.

It is real and it is spectacular!  First we outline a future state server environment built on a virtualized foundation and second, we develop a network that meets your system availability and business continuity needs.  By focusing on your existing server infrastructure, we can detail your critical business applications.  Your recovery time and recovery point objectives for these applications is never forgotten.  Using this information we design an infrastructure that meets your stated requirements, leveraging the appropriate hardware, software and processes to achieve these objectives.  Conducting this engagement uses our plan IT methodology, which encompasses our process for technology investigation, analysis and audit, concluding in a presentation of a future state network design which meets your fault tolerance and business continuity standards.

IT Transitions
Change can be good, real good.

In the event your company needs to undergo any kind of transition, VIT will be there to make it seamless. Our team of talented IT professionals are adept at overseeing any additions or changes to your network. We will prioritize, document, manage, recruit, and report for an event-free transition and upgrade. Transitions usually include detailed network documentation, executive meetings of open projects and initiatives, and IT staff/structure assessment, with executive status reporting.

Microsoft Office Training and Customization
Call us coach.

Microsoft Office is more than a personal tool, we make it a business productivity system.  With the connect IT relationship, staff functionality, process refinement and productivity tools we enable your company to grow and be profitable.  Our industry experts offer a diverse breadth of knowledge and add caring, committed attitudes.  We train and develop our client's people so they are as savvy on the systems as we are on ours.  Connecting people to customized technology ensures confident and productive users. 

Fixed Price Projects for Upgrades, Enhancements and Migrations
Straight Up.

When you know what you've got, you know what to do.  Start with our network document assessment engagement and we'll provide you with a fixed price projection.  Whether it's a server, firewall or complete virtualization project we'll come in on time and on budget.  Out the door, up front pricing with no surprises.

Component Procurement
Shopping IT smart.

When it comes to the goods, VIT will listen to your needs, and then research the best and most cost-effective approach to obtaining your component requirements. As a leading partner with Dell, Microsoft, SonicWALL, Symantec to name a few, we not only have access to the most affordable pricing, but through these relationships we can also offer superior support.

Cabling and Physical Moves
10 Engineers and a truck.

We'll help you manage that move, from one drop to a whole office we can handle it all.  Many businesses may move once a decade, but we do it several times a month.  Our Project Managers will manage your vendors.  So even though your ficus tree may not make it, your framed Picasso will.

On-Site Preventive Maintenance
Proactive is our middle name.

VIT takes the security, integrity, and functionality of your computer network very seriously. So seriously that we conduct an on-site maintenance inspection on a regularly scheduled basis to make sure that your systems run smoothly and efficiently. This is critical to the on-going health and optimization of your business. At the end of each visit, you will receive the VIT executive report card with an overview of your system's activities and results.

Staff Augmentation and IT Support
We fill in the gaps.

Whether you want a little boost to your existing IT department or need fully outsourced IT support, our reliable experts will not only complement your existing team, but can also truly become an extension of your business by providing service and support to your current computer infrastructure. We will be there to assist with everything from budgeting, to day-to-day phone help, to consulting on ways to improve quality and stability.

24 hour Monitoring, Alerts, Remediation and Response (pulse)
Somebody's watching you.

The VIT pulse© portal allows our team to monitor and remedy incoming server alerts 24 hours a day, 7 days a week. With server, workstations, router, switch, UPS, and printer monitoring, we will respond within 15 minutes. With the pulse© portal and executive reporting, you can also view and stay current on all your critical system status.

Security and Threat Protection
Feel secure. Sleep easy.

We understand what keeps you up at night, because it is the same things we worry about in our own IT environment.  But we sleep easy and you can too by applying our same principals.  Your wealth of information is your Intellectual property, your Productivity enabler and the Foundation of your relationships.

Remote Internet Backup Services (ribs)
We've got the best RIBS© in town.

Whether your network sauce is sweet, spicy or a little bit of both, VIT has all the condiments.  Easy to use RIBS© provides our clients with world-class protection for any size business that is truly affordable.  It protects the vital organs of your business...data.  Remote Internet Backup Services, RIBS, is designed as a multi-tier back-up solution providing automated online backup and archiving technology.  RIBS lets you focus on growing your business instead of agonizing about vital data protection. 

Licensing and Device Management
We keep track so you don't have to.

Our proprietary Online Customer Information System (OCIS) keeps track of it all.  VIT will seamlessly manage renewals for all your licensing needs. You can rest assured that we will properly maintain warranty coverage on all your products and thereby save you time and money. That's one less business worry for you.

Hosted Services
You'll be on Cloud 9.

With our guidance and using shared resources and software, your computers and other devices will have on demand and up to date information like an electric grid.  VIT and its partners are committed to delivering a broad set of enterprise-ready products and business solutions that build on what your company already knows.